Terms of Purchase
Here are the terms and conditions you agree to when purchasing our themes.
Payment and Delivery
After your payment has been made through our shopping cart and we successfully received the transaction, you will get an e-mail with the download link that will allow you to download the theme to your computer. If you don’t receive this e-mail please contact Excellent Themes. All bonus or free themes are delivered upon request and valid within 30 days of theme purchase, please contact us after your theme purchase with your free theme request and we will send you a free standard package theme of your selection form our WordPress Excellent Themes store.
Our themes are guaranteed to function on a clean installation of WordPress for the versions specified in the documentation. Excellent Themes are designed to be installed on the standalone version of WordPress free to download at www.wordpress.org. Once our themes have been altered, modified, customized, or additional applications / plugins have been added, we can no longer guarantee the site will work. We aim to have our themes compatible with most popular plugins, so please let us know if you experience an issue. We don’t guarantee a fix after such modifications, but we’ll help as best as we can.
Excellent Themes provides theme related support via the Excellent Themes support request form located at www.excellentthemes.com/support.
Our primary support team is based in the US. All support questions are generally answered within the same day, but it may take up to 24 hours to get a response depending on the state of our support queue.
Support will be given only to Excellent Themes theme owners and proof of purchase will be mandatory for customers experiencing theme issues.
We cannot give support for external plugins or scripts added to the theme that will modify the original theme functions. You will need to look for support on the plugin developer page on the WordPress repository. Not all plug-ins are supported by all themes or versions of WordPress.
We only give support for theme related issues and we do not provide support for free theme design and modifications that will alter the original theme functions. We do, however, offer theme installation services if you did not want to deal with it yourself.
We can guide you with light modifications that will not alter the overall theme layout or functionality.
General license and theme use
All sales are final. No refunds will be given for any software that is delivered via digital download. We will certainly rectify all issues with downloads, should you have any issues.
If a refund is solicited, refunds will be offered at our sole discretion and must meet all of the following conditions:
- You are within the first 30 days of the purchase of the theme.
- Your issue(s) comes from not being able to install the theme properly or get the theme to perform its basic functions as advertised.
- You have attempted to resolve your issue(s) with our support team.
- No refunds will be granted after the first 30 days of the original purchase whatsoever.
- Issues caused by 3rd party plugins, theme modificaitons or other software will not provide grounds for a refund.
- If a refund is provided and custom modifications were performed per customer’s request, the fees will be prorated from the total refund amount, if the requested custom modifications will exceed the theme refund fee the customer will be responsible for bringing the account up to date until there is zero balance.
By purchasing theme(s) from our store, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.
Photoshop and Original Files
All Photoshop and original theme files are copyrighted and property of ExcellentThemes.com, You are not allowed to redistribute these files in any way.